Delivery policy
What we will do, what we need from you, and what happens when something goes wrong. Written plainly because you should not need a solicitor to read it.
Where we deliver
Halebank, Hale Village, Speke, Ditton, Halewood and Widnes. Free in Halebank and Hale, £4.50 everywhere else. Collection from Halebank is free.
Preferred dates
You choose the date and the time of day you would prefer when you order. We will confirm it. If the round will not work that day, we will write to you with a new date before we come. That date stands unless you come back to us with an alternative that suits you better.
On the day
We message you when we set off, usually twenty minutes before. Trees are brought to your door, netted for handling, with a fresh cut on the trunk.
Nobody home
Tell us a safe place at checkout and we will leave it there and send a photo. If there is nowhere safe, we bring it back on the next date at no extra cost.
Changes and cancellations
Change the size, date or address up to 48 hours before delivery, at no cost. Orders close on Friday 4 December for trees and Friday 11 December for wreaths. If you cancel, everything you have paid above the £10 deposit, and above anything made to order, comes back to you. Wreaths are paid in full when you order, and because they are fresh they are not refundable either. If something changes, tell us as soon as you can and we will see what we can do. The deposit itself does not come back, and here is why: we order our trees in bulk very early in the season, so reserving one takes it off the list for everyone else, and a late cancellation can leave us with a tree we cannot rehome in time. If we cancel, or the tree is not right, you get everything back including the deposit.
If the tree is not right
Message us within 48 hours. We will bring a replacement on the next delivery date or refund you in full, including the delivery charge.