Terms and conditions
These are the terms you agree to when you order from us. They are written plainly on purpose. Nothing here takes away your legal rights.
Who we are
Halebank Christmas Trees, Hope Farm, Halebank, Widnes. Contact us at hello@halebankchristmastrees.co.uk or on WhatsApp.
Your order
Your order is accepted when we send you a confirmation email, not when you pay. If we cannot supply what you have ordered, we will tell you and refund you in full. Prices include VAT where it applies. If we have listed a price wrongly we will contact you before going any further, and you can confirm at the right price or cancel.
Paying
Trees are reserved with a non-refundable £10 deposit, and we ask for the balance seven days before your delivery date. You can also pay in full when you order. Wreaths and garlands are paid in full at the time of ordering. Order cut-offs are Friday 4 December for trees and Friday 11 December for wreaths and garlands.
Changing or cancelling
Change the size, date or address up to 48 hours before delivery and we will do our best to accommodate it, at no cost. If you cancel, everything you have paid above the £10 deposit, and above anything made to order, is refunded to you. Neither the deposit nor wreaths and garlands are refundable: they are paid in full at the time of ordering, and being fresh evergreen they cannot be held or resold. If something changes, tell us as soon as you can and we will see what we can do. We buy our trees in bulk very early in the season, so reserving one takes it out of stock for anyone else, and a cancellation can leave us holding a tree we cannot find a new home for in time. The deposit covers a small part of that cost. It is never more than £10 a tree and we tell you before you pay it. If we cancel your order, or the goods are faulty or not as described, you get everything back including the deposit.
Your right to cancel online orders
Trees, wreaths and garlands are fresh evergreen goods that deteriorate quickly, so the standard 14 day cooling-off period for online purchases does not apply to them, and the deposit on them is non-refundable from the point you pay it. The 14 day right does apply to the Cinco stand, which you may return unused within 14 days of delivery for a full refund. None of this affects your rights if something is faulty or not as described.
Delivery
You choose a preferred date and time of day. We will confirm it, or write to you with a new date if the round will not work. The tree becomes your responsibility once it has been delivered, including where you have asked us to leave it in a safe place.
If something is not right
Under the Consumer Rights Act 2015 goods must be as described and of satisfactory quality. On top of that, if your tree arrives damaged, shedding badly or is not the tree you paid for, message us within 48 hours and we will bring a replacement on the next delivery date or refund you in full, including delivery.
Things outside our control
Real trees vary, and no two are identical. If severe weather, illness or a grower failure stops us delivering, we will contact you as soon as we know and refund you in full. Our liability is limited to the value of your order.
Complaints and law
Email us and we will reply within 48 hours. These terms are governed by the law of England and Wales.